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Livewell Animal Hospital of RiNo

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 168 Google reviews · How we rank ›

4.9(168) 88 composite score See reviews on Google ✓ Verified
General Veterinary CareVeterinary DentistryVeterinary PharmacyVeterinary SurgeryEmergency & Urgent CareExotic & Avian VetSpecialty & Referral Care
Livewell Animal Hospital of RiNo
Services
General Veterinary Care, Veterinary Dentistry, Veterinary Pharmacy
Reviews
168

What recent reviews say

Livewell RiNo wins loyalty for its vets and care quality: reviewers praise Dr. Kramer and his team for listening without rushing, reading anxious pets carefully, and calling post-surgery with updates. Most say they feel welcomed and get same-day appointments with minimal wait.

However, two recent visits turned sour over front desk interactions with a staff member (possibly named Isabella), described as rude and dismissive. One long-standing client withdrew trust entirely after the vet recommended ignoring an eyelid growth that later caused permanent eye damage. That reviewer also cited unnecessary services added to bills, raising questions about billing practices for anyone with complex cases.

Praised for
  • knowledgeable vets who explain care
  • staff genuinely care for animals
  • quick appointment access and minimal wait
  • thorough communication and follow-up
  • fair pricing
Watch-outs
  • rude or dismissive front desk staff
  • mishandled eyelid growth diagnosis leading to preventable eye damage
  • bills padded with unnecessary services
compassionate-staffknowledgeable-vetgentle-handlingfriendly-front-deskskilled-surgeonfollow-up-careresponsive-staffpoor-communication
Best for: Pet owners seeking personalized attention and willing to travel within Denver for same-day urgent care and surgery.
Think twice if: Front desk communication has been inconsistent; ask specifically about Dr. Kramer's availability before booking, and get second opinions on skin or eye issues before agreeing to wait-and-see advice.

Strengths

  • Same-day or rapid appointment scheduling
  • Post-surgery follow-up calls from the vet
  • Staff skilled at reading stressed pets' body language
  • Vets explain treatment decisions without rushing

Worth knowing

  • Dr. Kramer and Dr. Hoppe named as vets
  • Vet tech Camryn and Olga mentioned for patient care
  • Receptionist Teresa praised for customer service
  • TPLO (knee) surgeries performed
  • Post-operative phone calls from the vet to anxious owners
  • Same-day appointments available within the hour in at least one instance

What reviews say by service

General Veterinary Care
Vets listen patiently, explain care thoroughly, and review prior medical records before appointments.
Veterinary Surgery
Dr. Kramer handles TPLO surgeries; clients praised his handling of reactive dogs and post-op communication.
Fear-Free / Low-Stress Handling
Techs read anxious pet body language and adjust comfort level; reactive dogs managed with a plan.
Emergency & Urgent Care
Same-day urgent appointments available with minimal wait times.
Veterinary Dentistry
No review evidence.
Exotic & Avian Vet
One reviewer mentioned bringing a chicken; limited detail.

How it compares

  • Rated 4.9 against a 4.61 average across the 101 veterinary pharmacy businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

How we scored this

How We Rank
Star rating 91
Review volume 97
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
162
4
0
3
0
2
2
1
4

Common questions

Can I get a same-day appointment?
Yes. One reviewer reported scheduling an appointment within the hour of calling.
What happens after my pet's surgery?
Dr. Kramer personally calls multiple times post-op to update you on your pet's recovery.
Do they handle anxious or reactive dogs?
Yes. Reviewers noted the team has a plan for reactive dogs and reads body language to adjust the pet's comfort level.
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Last updated 2026-07-09