
Sploot Veterinary Care - RiNo
Sploot earned strong trust from pet owners who appreciate the staff's genuine care, quick availability, and gentle approach with nervous animals. Reviewers named specific staff members like Dr. Mattie Newman, Kortnee, and Jade as compassionate advocates for their pets' wellbeing. However, billing practices have created serious friction. Multiple reviewers were hit with $85-89 no-show fees, with some sent to collections over missed appointments. Others discovered they were charged "emergency" rates upfront without being told, or faced dramatic price jumps compared to other clinics. These grievances, especially around transparency and fee severity, undermine the positive clinical experience for a vocal group of frustrated customers.

