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Sploot Veterinary Care - RiNo

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 833 Google reviews · How we rank ›

4.8(833) 82 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareVeterinary DentistryVeterinary PharmacyVeterinary SurgeryEmergency & Urgent CareExotic & Avian VetSpecialty & Referral Care
Sploot Veterinary Care - RiNo
Services
General Veterinary Care, Veterinary Dentistry, Veterinary Pharmacy
Reviews
833

What recent reviews say

Sploot earned strong trust from pet owners who appreciate the staff's genuine care, quick availability, and gentle approach with nervous animals. Reviewers named specific staff members like Dr. Mattie Newman, Kortnee, and Jade as compassionate advocates for their pets' wellbeing.

However, billing practices have created serious friction. Multiple reviewers were hit with $85-89 no-show fees, with some sent to collections over missed appointments. Others discovered they were charged "emergency" rates upfront without being told, or faced dramatic price jumps compared to other clinics. These grievances, especially around transparency and fee severity, undermine the positive clinical experience for a vocal group of frustrated customers.

Praised for
  • compassionate, patient staff
  • quick access to appointments
  • gentle handling of anxious pets
  • surgical expertise and transparency during procedures
  • Fear Free approach
Watch-outs
  • high no-show and cancellation fees ($85-$89)
  • expensive exam and vaccination pricing
  • inconsistent appointment communication
  • aggressive collections threat over missed appointments
  • emergency visit charges not disclosed upfront
compassionate-staffgentle-handlingknowledgeable-vetskilled-surgeonfollow-up-carelong-wait-timesoverpricedpoor-communicationupsells-services
Best for: Pet owners in RiNo and nearby neighborhoods seeking compassionate care for anxious or special-needs animals.
Think twice if: High no-show and cancellation fees ($85-$89), aggressive collections practices, and significantly higher pricing than competitors are deal-breakers for you.

Strengths

  • compassionate, patient handling of anxious pets
  • quick emergency appointment availability
  • transparent surgery communication and updates
  • Fear Free certified approach

Worth knowing

  • Dr. Mattie Newman, Kortnee, Jade, Dr. Newman named by reviewers
  • Private exam rooms offered to reduce pet stress
  • Surgery updates provided during procedures
  • Cat leg repair (splint) offered as alternative to amputation
  • $85-$89 no-show fees with collections threats
  • Emergency visit charges applied retroactively without advance disclosure

What reviews say by service

General Veterinary Care
Praised for patient handling and education; complaints about high base exam pricing.
Veterinary Surgery
Strong praise for surgical expertise, transparency during procedures, and post-op follow-up care.
Emergency & Urgent Care
Quick availability and kind handling noted; but emergency charges applied without upfront notice.
Veterinary Dentistry
No direct review evidence for dental work specifically.
Fear-Free / Low-Stress Handling
Multiple reviewers credited staff with making anxious pets comfortable; private rooms and gentle approach emphasized.

How it compares

  • Rated 4.8 against a 4.61 average across the 101 veterinary pharmacy businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How we scored this

How We Rank
Star rating 86
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
782
4
3
3
5
2
8
1
35

Common questions

Is Sploot open on weekends?
Yes; their website lists opening hours for 7 days per week.
What is the no-show policy?
Sploot charges $85-$89 for missed appointments or cancellations within a short notice window. Unpaid fees can be sent to collections.
Do they offer emergency appointments?
Yes, but be aware that appointments within 24 hours are charged at 'emergency visit' rates, which may not be disclosed upfront at booking.
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Last updated 2026-07-09