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5280 Veterinary Care

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 639 Google reviews · How we rank ›

4.7(639) 82 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareFear-Free / Low-Stress HandlingVeterinary DentistryVeterinary PharmacyVeterinary SurgeryEmergency & Urgent CareExotic & Avian VetSpecialty & Referral Care
5280 Veterinary Care
Services
General Veterinary Care, Fear-Free / Low-Stress Handling, Veterinary Dentistry
Reviews
639

What recent reviews say

Five-star reviews consistently praise compassionate, knowledgeable staff and Dr. Leach by name for clear explanations and genuine care during routine and complex cases alike. A recent one-star review describes a missed cancer diagnosis initially attributed to a tooth problem, a specialist consultation that revealed the true condition, delayed treatment, and an unresponsive follow-up from the clinic after the pet's death.

Recent shift: One severe one-star review posted within the last day alleges diagnostic negligence and unresponsive follow-up; this is exceptional against 27 recent five-star reviews. The complaint centers on a critical care failure rather than routine service issues.

Praised for
  • compassionate and attentive staff
  • Dr. Leach specifically named for knowledge and care
  • clean, calm facility
  • clear communication and fast results
  • friendly front desk and quick check-in
Watch-outs
  • missed critical cancer diagnosis
  • defensive response after diagnostic error
  • initial misdiagnosis of tooth vs. systemic disease
compassionate-staffknowledgeable-vetclean-facilityfriendly-front-deskresponsive-staffpoor-communication
Best for: Pet owners seeking routine and senior care from a locally owned, relationship-focused clinic.
Think twice if: One recent review documents a serious diagnostic miss (cancer misidentified as dental disease) and poor staff communication after the fact.

Strengths

  • Dr. Leach named multiple times for expertise and patience
  • clean and calm environment designed for low-stress visits
  • quick scheduling and appointment availability
  • transparent about options and costs

Worth knowing

  • Dr. Leach named repeatedly for expertise, patience, and follow-up communication
  • Facility described as exceptionally clean and calm
  • Appointment scheduling reported as easy and quick
  • New client exam price: $39 (website)
  • Handles nervous and anxious pets with patience

What reviews say by service

General Veterinary Care
Multiple reviewers praise clear explanations, preventative care, and follow-up communication; one complex case alleges missed systemic diagnosis.
Veterinary Dentistry
Positive feedback on dental procedures and post-operative care; one complaint alleges incorrect tooth-focused diagnosis masked underlying cancer.
Veterinary Surgery
Praised for multiple mass removals with follow-up rechecks; same reviewer also had successful post-operative recovery from previous dental procedure.
Fear-Free / Low-Stress Handling
Multiple reviewers explicitly cite calm environment and patient handling of nervous pets during exams and procedures.
Emergency & Urgent Care
One reviewer noted clinic could fit in same-day appointment for urgent concern; limited evidence overall.
Specialty & Referral Care
One reviewer took dog to specialist after initial clinic visit; no direct feedback on referral quality.

How it compares

  • Rated 4.7 against a 4.59 average across the 98 emergency & urgent care businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

How We Rank
Star rating 80
Review volume 100
Review recency 100
Review sentiment 53
Profile completeness 100
Verification 30

Rating breakdown

5
569
4
15
3
4
2
8
1
43

Common questions

How much is a first appointment?
Their website lists $39 for a new-client exam.
Can they fit urgent appointments quickly?
One reviewer reported getting same-day scheduling when calling with urgent concerns; availability may vary.

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Sploot earned strong trust from pet owners who appreciate the staff's genuine care, quick availability, and gentle approach with nervous animals. Reviewers named specific staff members like Dr. Mattie Newman, Kortnee, and Jade as compassionate advocates for their pets' wellbeing. However, billing practices have created serious friction. Multiple reviewers were hit with $85-89 no-show fees, with some sent to collections over missed appointments. Others discovered they were charged "emergency" rates upfront without being told, or faced dramatic price jumps compared to other clinics. These grievances, especially around transparency and fee severity, undermine the positive clinical experience for a vocal group of frustrated customers.

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Five Points Animal Hospital
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GoodVets RiNo
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GoodVets RiNo

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GoodVets RiNo earns consistent praise for putting animal comfort and owner trust at the center of their practice. Staff greet pets with treats and floor-level patience, follow up by phone or text after visits, and work with owners on bills when finances are tight. Concerns center on parking, appointment fees climbing toward $100, nail trims at $32 (vs. $15 elsewhere), and occasional pressure to run tests owners question, plus turnover that can disrupt continuity. Weekend urgent care and same-day booking are genuine assets for owners caught off-guard by illness.

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Last updated 2026-07-09