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The Vets Animal Hospital

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 330 Google reviews · How we rank ›

4.1(330) 69 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareFear-Free / Low-Stress HandlingSpecialty & Referral CareVeterinary SurgeryEmergency & Urgent CareExotic & Avian Vet
The Vets Animal Hospital
Services
General Veterinary Care, Fear-Free / Low-Stress Handling, Specialty & Referral Care
Reviews
330

What recent reviews say

Reviewers with long histories praise Dr Sebunya and the staff's care and affordability, but recent visits reveal serious gaps: missed diagnoses, failed follow-ups on test results, unclear treatment plans, and staff turnover have shaken confidence. The hospital claims emergency services but turns away urgent cases.

Recent shift: Sentiment has declined noticeably. Long-term clients (20+ years) remain loyal, but reviews from the past year show mounting frustration: staff turnover, missed diagnoses, poor follow-up, refusal of urgent cases, and lack of clear communication. One reviewer explicitly states the hospital "has really gone downhill" in recent years.

Praised for
  • caring, compassionate staff
  • knowledgeable and attentive vets
  • long-term pet relationships
  • affordable pricing
Watch-outs
  • poor communication after tests
  • lack of follow-up on results
  • unclear procedure explanations
  • staff changes and decline in service quality
  • turn-away during urgent situations
  • long wait times with few customers
compassionate-staffknowledgeable-vetlong-wait-timespoor-communicationresponsive-staffupsells-servicesdifficult-scheduling
Best for: Pet owners with long-standing relationships seeking routine care and surgery.
Think twice if: Urgent cases or diagnostic follow-ups; reviewers report being turned away during emergencies and not contacted after test results.

Strengths

  • 30+ years operating
  • Dr Sebunya widely praised by long-term clients
  • first visit 50% off, dental cleaning 10% off
  • serves Denver metro area including Thornton, Arvada, Westminster

Worth knowing

  • Dr Sebunya named repeatedly as attentive and knowledgeable
  • Staff member Joyce mentioned positively
  • Recent staff turnover and complaints about 'new vet techs'
  • Pet Dental Cleaning 10% off (website claim)
  • First Office Visit (New Patients) 50% off (website claim)
  • Wait times reported as long even with few customers in office

What reviews say by service

General Veterinary Care
Long-term clients praise routine care and affordability; newer clients cite long waits and staff unhelpfulness.
Veterinary Surgery
Some positive outcomes reported; one reviewer raised concerns about unclear explanation of anesthesia risks for elderly dog.
Emergency & Urgent Care
Critical failures: hospital turns away urgent cases despite appearing in emergency search results; one dog died after being refused care.
Veterinary Dentistry
Dental cleaning offered with discount; unclear communication on post-operative procedures cited in one case.

How it compares

  • Rated 4.1 against a 4.54 average across the 108 specialty & referral care businesses listed here.
  • Has more Google reviews than 59% of the businesses in this directory.

How we scored this

How We Rank
Star rating 42
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
228
4
25
3
15
2
10
1
52

Common questions

Do you offer emergency care?
The hospital lists emergency services, but recent reviews show they turn away urgent cases and do not accept walk-ins.
What discounts are available for new patients?
First office visit 50% off for new patients; pet dental cleaning 10% off (website claim).
Which vets work there?
Dr Sebunya is mentioned frequently by satisfied long-term clients. Staff changes have been noted in recent reviews.
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Last updated 2026-07-09