All Brick serves the Denver area across boarding, surgery, wellness, and emergency care, but mixed reviews reveal a sharp divide. Long-time clients praise Rob's boarding crew and Dr. Julia's compassionate euthanasia work, yet many report broken appointments, incomplete services (unclipped nails, unanticipated grooming), rude front-desk interactions, and difficulty reaching the clinic by phone. Pricing has drawn repeated complaint, and some customers report feeling deprioritized based on how staff perceived them.
Recent shift: Negative trend evident: long-time clients (10-15 year relationships) report decline in care quality and communication over recent years; most recent one-star reviews cite scheduling, incomplete services, and rude staff interactions.
Reviewers with long histories praise Dr Sebunya and the staff's care and affordability, but recent visits reveal serious gaps: missed diagnoses, failed follow-ups on test results, unclear treatment plans, and staff turnover have shaken confidence. The hospital claims emergency services but turns away urgent cases.
Most reviewers praise Guardian Angel for low-cost spay/neuter, emergency surgery, and genuine staff care, especially surgical team and aftercare communication. Several complaints center on murky pricing disclosure at check-in, slow text-based scheduling responses, and front desk rudeness, which undercut the affordability promise for some customers.
Most pets visibly relax the moment they walk through the door, thanks to Fear Free design and staff trained to notice anxiety signals. Dr. Tan, Dr. Ashley, Dr. Sarah, Dr. Brandt, and Dr. Hilliard earn consistent praise for persistence with complex cases, working with reactive dogs, and treating families rather than just pets. Emrys (vet tech) and the broader team adapt quickly to individual needs, send recovery photos, and follow up by text after visits. Exam rooms feature couches, rugs, toys, and treats instead of sterile tables. One 1-star review cited unspecified poor service but left no actionable detail. Reviewers mention affordable care for a specialty practice and appreciated first-visit discounts.
Last updated 2026-07-09