Staff spend time earning pets' trust rather than rushing appointments, and reviewers consistently mention feeling heard as pet owners. Dr. Nikki, Dr. Z, and Dr. Baum are named individually for gentle handling and clear communication, with pricing explicitly noted as fair or less expensive than competitors (one referral cited $204 for imaging versus $900 quoted elsewhere).
Reviewers with long histories praise Dr Sebunya and the staff's care and affordability, but recent visits reveal serious gaps: missed diagnoses, failed follow-ups on test results, unclear treatment plans, and staff turnover have shaken confidence. The hospital claims emergency services but turns away urgent cases.
Reviewers consistently report low-cost surgical and urgent care with skilled doctors and kind staff who make difficult situations manageable. Pricing often undercuts typical emergency clinics by half. Front-desk communication is spotty: some staff offer rushed appointment options without fully explaining availability, and billing sometimes exceeds quoted estimates.
RiNoVet handles critical emergencies with surgical skill and emotional support, yet a handful of reviewers encountered diagnostic oversights that delayed necessary treatment elsewhere. The team's compassion shines when they engage fully-same-day ultrasounds, midnight surgery, follow-up calls-but the clinic's inconsistent initial intake and occasional filthy waiting room undercut that reputation.
Last updated 2026-07-09