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Veterinary Emergency Group

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 941 Google reviews · How we rank ›

4.8(941) 86 composite score See reviews on Google ✓ Verified
Emergency & Urgent CareGeneral Veterinary CareSpecialty & Referral CareVeterinary SurgeryVeterinary PharmacyExotic & Avian Vet
Veterinary Emergency Group
Services
Emergency & Urgent Care, General Veterinary Care, Specialty & Referral Care
Reviews
941

What recent reviews say

Reviewers consistently report fast, caring emergency care: staff act within seconds when pets are in distress and navigate life-or-death situations with both clinical skill and emotional support. Several praise specific staff (Dr. Lehman, Tucker, Dr. Beck, Rayne) for handling surgical cases and anxious animals well. However, a subset flags billing inconsistencies, incomplete refunds, lost medical records, and higher prices than other VEG locations, with one negative review claiming the Edgewater site smelled poorly maintained and felt cramped. Cost and transparency remain friction points.

A 4.8-star average across 941 reviews reflects strong emergency care reputation, yet the one-star reviews expose cracks in billing systems, record-keeping, and consistency across the chain.

Praised for
  • compassionate emergency care
  • quick response in crisis
  • skilled surgical handling
  • careful with anxious pets
  • staff make impossible decisions bearable
Watch-outs
  • billing errors and lack of transparency
  • higher costs than other VEG locations
  • poor facility conditions at Edgewater
  • missing medical records
  • aggressive upselling pressure
compassionate-staffemergency-availabilityskilled-surgeongentle-handlingoverpricedpoor-communicationresponsive-staffdifficult-scheduling
Best for: Owners facing pet emergencies who value speed and emotional support over cost-conscious shopping.
Think twice if: Billing transparency issues, inconsistent refund policies, and higher prices than other VEG locations are documented concerns; request itemized estimates upfront.

Strengths

  • 24/7 emergency availability
  • rapid response in life-threatening cases
  • on-site surgical capability
  • compassionate euthanasia and end-of-life support

Worth knowing

  • Dr. Lehman and Dr. Beck named as skilled surgeons
  • Tech Tucker praised for animal handling
  • Rayne noted as cat-experienced staff member
  • Staff have capped bills and negotiated costs for end-of-life care in hardship cases
  • Open-concept layout mentioned as welcoming
  • 24/7 operation
  • Facility maintenance concerns at Edgewater location (odor, cramped space noted in one review)

What reviews say by service

Emergency & Urgent Care
Fast response and clinical composure in life-threatening situations; staff provide emotional support through crises, though billing transparency remains a friction point.
Veterinary Surgery
Dr. Lehman and Dr. Beck praised for surgical skill and safety; foreign-body removals and emergency procedures handled expertly.
Exotic & Avian Vet
Bearded dragon emergency care received high praise for compassion and professionalism when other Colorado facilities turned away the case.
Fear-Free / Low-Stress Handling
Multiple reviewers note anxious pets handled gently; staff reassurance reduces owner stress in high-emotion situations.

How it compares

  • Rated 4.8 against a 4.59 average across the 98 emergency & urgent care businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Rank
Star rating 86
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
885
4
6
3
9
2
6
1
35

Common questions

Are they open 24/7?
Yes, VEG Edgewater operates 24/7 for emergency care.
Do they handle exotic pets in emergencies?
Yes; one reviewer drove 90 minutes from Colorado Springs with a bearded dragon emergency and received care when local facilities could not help.
What if I'm worried about cost?
Request a detailed estimate upfront. One reviewer reported a $300 billing error; staff have negotiated costs in hardship cases, but expect charges to run higher than general practice and may exceed other VEG locations.
Request a quote

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Last updated 2026-07-09