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Northfield Veterinary Hospital

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 571 Google reviews · How we rank ›

4.8(571) 91 composite score See reviews on Google ✓ Verified
Mobile / House-Call VetVeterinary PharmacyGeneral Veterinary CareVeterinary Surgery
Northfield Veterinary Hospital
Services
Mobile / House-Call Vet, Veterinary Pharmacy, General Veterinary Care
Reviews
571

What recent reviews say

Dr. Caldwell and Dr. Shelly lead a team that earns trust through calm exams, honest explanations, and genuine care-reviewers across routine shots, emergency surgery, and end-of-life decisions describe staff that listen and treat pets like family. The hospital takes same-day urgent cases, keeps in touch after surgery, and handles anxious owners and large dogs with confidence.

Praised for
  • compassionate, empathetic staff
  • calm, knowledgeable vets
  • emergency care availability
  • transparent communication
  • gentle handling
compassionate-staffknowledgeable-vetgentle-handlingemergency-availabilityfriendly-front-deskskilled-surgeonfollow-up-carecompassionate-euthanasiaresponsive-staff
Best for: Pet owners wanting a vet they can trust in emergencies and routine care alike.
Think twice if: No significant complaints recorded in recent reviews; no caveats grounded in the data.

Strengths

  • Same-day emergency intake
  • Named vets with calm, transparent approach
  • Staff follow up after surgery
  • Handles high-anxiety pets and owners well

Worth knowing

  • Dr. Caldwell and Dr. Shelly are named as lead vets
  • Vet tech Melissa praised for handling large dogs (110 lb great dane) on x-ray
  • Hospital accepts same-day urgent cases and checks in after surgery
  • Staff spend time addressing owner concerns about aging pets

What reviews say by service

General Veterinary Care
Reviewers praise routine shots and wellness care as quick, professional, and attentive.
Emergency & Urgent Care
Multiple urgent and same-day cases handled with compassion; hospital accepts critical cases others may refuse.
Veterinary Surgery
Surgical outcomes and post-op follow-up described as excellent and genuinely caring.
Fear-Free / Low-Stress Handling
Large and anxious dogs handled with calm confidence; owners note reduced anxiety knowing the team is involved.

How it compares

  • Rated 4.8 against a 4.62 average across the 43 mobile / house-call vet businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we scored this

How We Rank
Star rating 86
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
521
4
13
3
9
2
6
1
22

Common questions

Can I get a same-day appointment if my dog is limping or sick?
Yes. Reviewers report same-day urgent visits and short-notice appointments are available.
Do they offer online pharmacy services?
Yes. Their website lists an online pharmacy among their services.
Are they open seven days a week?
Yes, the business publishes hours for seven days.

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Banfield Pet Hospital
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Some long-term clients praise the care and wellness plans, but recent visits reveal a troubling pattern. Multiple reviewers report being refused service unless their nervous (not aggressive) pets were sedated, being charged repeatedly for tests, and facing pressure to buy unnecessary medications. A few veterinarians stand out as genuinely compassionate, but others come across as dismissive and profit-focused. The location struggles with staffing, communication gaps in medical records, and inconsistent care standards between visits. Wellness plans work well for routine preventive care, but when complications arise or pets show anxiety, the clinic appears more interested in sedation protocols and upsells than working with the animal.

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Last updated 2026-07-09