Some long-term clients praise the care and wellness plans, but recent visits reveal a troubling pattern. Multiple reviewers report being refused service unless their nervous (not aggressive) pets were sedated, being charged repeatedly for tests, and facing pressure to buy unnecessary medications. A few veterinarians stand out as genuinely compassionate, but others come across as dismissive and profit-focused.
The location struggles with staffing, communication gaps in medical records, and inconsistent care standards between visits. Wellness plans work well for routine preventive care, but when complications arise or pets show anxiety, the clinic appears more interested in sedation protocols and upsells than working with the animal.
Recent shift: Marked decline in patient satisfaction over the past 6-9 months. Long-time loyal clients (10+ years) now report quality degradation, aggressive upselling, poor communication, and staff attitude problems. A few 5-star reviews still appear, but one-star complaints cluster heavily from summer onward, citing a shift away from patient care toward profit-driven practices.
Dr. Becca Klobuchar's in-home practice earns perfect five-star ratings across 28 reviews. Clients consistently praise her acupuncture, herbal remedies, and compassionate guidance through pain management and end-of-life care at home, avoiding clinic stress.
Reviewers consistently describe coming away from a loss transformed by the personal, unhurried care Caring Pathways delivered. Staff named across reviews (Hannah Rice, Dr. Sisk, Brian, Dr. Midthun, Dr. Coveyou, Briana, Dr. Stanley) spent time listening, answered questions fully, and accommodated anxious or selective pets with preliminary sedation or schedule adjustments when requested. The at-home setting meant pets could pass in familiar spaces while families stayed close, and cremation, ashes, paw prints, and memorial keepsakes were arranged seamlessly after. Multiple repeat customers noted the premium cost felt justified by the dignity and support offered.
Reviewers consistently report kind, knowledgeable staff who make nervous pets feel safe and spend real time explaining options. Dr. Mills earns specific praise for her responsiveness, especially through complex or end-of-life care. One recent visit with Dr. Maria Perez contradicted this pattern: the reviewer felt rushed, dismissed when requesting clarity, and ultimately terminated care. Otherwise, front-desk booking feels frictionless, follow-up is reliable, and the Central Park location draws loyal repeat clients.
Last updated 2026-07-09