Reviewers consistently report that vets like Emma Gober, Ashley Curnett, and Dr. Flanigan spend real time with pets and owners, explaining care clearly. Staff greet dogs by name and remember their history. The clinic shines with anxious or fear-reactive pets, handling them gently enough that nervous animals look forward to visits. One recent complaint alleged vague diagnoses to maximize out-of-pocket charges; most other praise centers on compassion during difficult moments, quick scheduling, and the app's record access.
The facility itself is described as spotless and peaceful. Techs Angie, Megan, and Maggie are named for care and attentiveness. Reviewers value the All Access membership and virtual emergency consultations for triage. Several households with aging or injured pets report returning ten-plus times over a year and traveling an hour round-trip because of trust in this team.
Dr. Anna Leavitt provides in-home physical rehabilitation and pain management for seniors and post-surgical pets. Clients credit her structured exercise protocols and kind handling with extending quality time and restoring mobility.
Most reviews come from business partners and employees praising the company's management structure and care ethos. However, pet owners report deteriorating service after Western Veterinary Partners acquired local clinics, citing lost records, spam email, and unprofessional follow-up that undermine the quality experience advertised.
Banfield Glendale splits sharply: loyal customers praise friendly vets, weekend access, and affordable puppy plans; others report rude front staff, opaque pricing after major procedures, and frustration when medical records or prescriptions go wrong. Long-term members describe a decline in care quality and consistency since early years.
Last updated 2026-07-09