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Banfield Pet Hospital

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 261 Google reviews · How we rank ›

3.5(261) 61 composite score See reviews on Google ✓ Verified
Veterinary DentistryGeneral Veterinary CareVeterinary SurgeryEmergency & Urgent CareExotic & Avian VetSpecialty & Referral Care
Banfield Pet Hospital
Services
Veterinary Dentistry, General Veterinary Care, Veterinary Surgery
Reviews
261

What recent reviews say

Banfield Glendale splits sharply: loyal customers praise friendly vets, weekend access, and affordable puppy plans; others report rude front staff, opaque pricing after major procedures, and frustration when medical records or prescriptions go wrong. Long-term members describe a decline in care quality and consistency since early years.

Recent shift: Long-time members report quality and communication declined noticeably after the first two years of membership (2018-2020 vs. recent years). Earlier reviews consistently positive; recent complaints focus on pricing opacity, staff behavior, and thoroughness of exams.

Praised for
  • friendly and welcoming staff
  • knowledgeable veterinarians
  • thorough care and examination
  • weekend availability
  • affordable preventive plans
Watch-outs
  • poor front desk communication and rudeness
  • lack of transparent pricing
  • inconsistent policies across locations
  • inadequate wellness exams
  • medication refill barriers
friendly-front-deskknowledgeable-vetlong-wait-timesoverpricedpoor-communicationdifficult-schedulingcompassionate-staff
Best for: new puppy owners needing affordable coverage and weekend scheduling flexibility
Think twice if: you need transparent upfront pricing, priority support for chronic conditions, or consistent care standards across multiple visits

Strengths

  • open weekends for working pet owners
  • affordable puppy and wellness plans
  • experienced vet staff familiar with chronic conditions
  • convenient Petco location

Worth knowing

  • Front desk clerk named Lavie was reported to have yelled at a customer
  • Dr. Kelly praised for persistence with paperwork and USDA systems during move coordination
  • Laura received praise for answering questions about cat treatment
  • Dr. Mills and Dr. Feldman (comparison mention to competitor) cited
  • Wellness plans quoted at various prices; heartworm medication premiums ($300+) not always transparent at enrollment
  • Drop-off appointments required for routine services at this location only
  • Mass missed during prior wellness exam, later diagnosed as cancer
  • Prescription refill delays common; neurologist-prescribed heart worm contraindications repeatedly ignored

What reviews say by service

General Veterinary Care
Weekend wellness exams affordable and accessible for new puppies; routine care inconsistent in depth and follow-up across visits
Veterinary Dentistry
Dental digital X-rays offered; teeth extraction costs lack upfront clarity and staff confused which dog needed follow-up extraction
Veterinary Surgery
Spaying, neutering, and surgical removal available; surgeon declined cancer removal and referred outside
Emergency & Urgent Care
No specific emergency care praise or complaints; used for urgent weight check and medication pickup
Specialty & Referral Care
Referred cancer case to outside hospital; neurologist coordination problematic, requiring repeated reminders on prescribed restrictions

How it compares

  • Rated 3.5 against a 4.59 average across the 98 emergency & urgent care businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

How we scored this

How We Rank
Star rating 6
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
132
4
26
3
10
2
20
1
73

Common questions

Are weekend appointments available?
Yes. Reviewers confirm weekend scheduling is offered and valued for working pet owners.
Do you offer a wellness plan for puppies?
Yes. Banfield offers an affordable puppy plan that covers vaccinations for the first year and includes a DNA panel from Wisdom, though plans vary by location and weight thresholds for some medications may apply.
What happens if I need to cancel my wellness plan?
Cancellation may require payment of the remaining annual balance, even if you seek care elsewhere. Confirm cancellation terms before enrollment.
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Last updated 2026-07-09