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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 63 Google reviews · How we rank ›

4.7(63) 75 composite score See reviews on Google ✓ Verified
Mobile / House-Call VetGeneral Veterinary CareVeterinary SurgeryEmergency & Urgent Care
Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver
Services
Mobile / House-Call Vet, General Veterinary Care, Veterinary Surgery
Reviews
63

What recent reviews say

Most families praise Dr. Knepler, Dr. Katie, Dr. Sprague, and the team for calm, patient, dignified in-home euthanasia and genuine compassion during grief. Same-day appointments are available, doctors explain each step, and the home setting eases anxiety for reactive pets. However, multiple reviewers report surprise charges appearing days later, lack of upfront disclosure on travel fees and surcharges, a new technician's fumbling, delayed or lost memorial candle uploads, and a harsh cancellation policy that charged $200 when a pet died hours before arrival.

The gap between glowing testimonials and angry warnings centers on transparency and aftercare. Satisfied families felt guided and cared for; dissatisfied ones felt blindsided by costs and abandoned after the service itself ended.

Praised for
  • compassionate doctors
  • peaceful home-based euthanasia
  • kind staff and bedside manner
  • accommodating scheduling
  • clear explanation of process
Watch-outs
  • hidden fees and surcharges
  • poor transparency on pricing upfront
  • inexperienced technician handling
  • inadequate aftercare follow-up
  • unfair cancellation policy
compassionate-euthanasiacompassionate-staffgentle-handlingknowledgeable-vetpoor-communicationoverpricedupsells-services
Best for: Families with fearful or reactive pets who value dying at home surrounded by family, and those willing to pay premium for emotional support during euthanasia.
Think twice if: Clarify all costs (travel, after-hours, surcharges) before booking; their cancellation policy charged a grieving family $200 when their pet died hours before the appointment.

Strengths

  • In-home euthanasia reduces pet anxiety and stress
  • Same-day appointments often available
  • Named doctors known by name in reviews (Dr. Knepler, Dr. Katie, Dr. Sprague)
  • Compassionate, calm presence during emotional moment

Worth knowing

  • Named veterinarians: Dr. Knepler, Dr. Katie, Dr. Sprague, Dr. Dally, Dr. Lattimer, Dr. Katrina
  • Same-day scheduling available
  • Quality-of-life assessment tool listed on website
  • Cremation and aftercare bundled
  • Memorial candle page for upload of photos and messages (though one reviewer reported it was lost and not uploaded within days)
  • Cancellation charged $200 even when pet died before appointment
  • Surprise charges appearing 5-20 minutes before or days after service

What reviews say by service

Mobile / House-Call Vet
Doctors travel to homes; reviewers praise calm home setting and same-day availability, but compare negatively to Lap of Love's follow-up with primary vets.
General Veterinary Care
Quality-of-life assessments and hospice consultations offered; one reviewer praised free online assessment tool.
Emergency & Urgent Care
Same-day emergency euthanasia available; one family reached them when dog was in crisis Friday night.

How it compares

  • Rated 4.7 against a 4.59 average across the 98 emergency & urgent care businesses listed here.
  • Has more Google reviews than 31% of the businesses in this directory.

How we scored this

How We Rank
Star rating 78
Review volume 78
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
58
4
0
3
1
2
0
1
4

Common questions

Can you help my pet same-day if they are in pain or crisis?
Yes. Multiple reviewers report same-day appointments, including one family whose dog could not wait until morning.
What happens after euthanasia, and how much does it cost?
You should ask upfront about all fees: base service, travel, after-hours surcharge, and cremation costs. Several reviewers report surprise charges appearing days later or minutes before the procedure.
Do you notify my regular vet that my pet has passed?
No. One reviewer noted they do not automatically notify your primary veterinarian, and their primary vet continued sending appointment reminders.
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Last updated 2026-07-09