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GoodVets LoHi

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 107 Google reviews · How we rank ›

4.7(107) 83 composite score See reviews on Google ✓ Verified
General Veterinary CareVeterinary DentistryVeterinary PharmacyVeterinary SurgeryEmergency & Urgent CareExotic & Avian VetSpecialty & Referral Care
GoodVets LoHi
Services
General Veterinary Care, Veterinary Dentistry, Veterinary Pharmacy
Reviews
107

What recent reviews say

GoodVets LoHi earns consistent praise for emergency care that prioritizes the whole experience: staff spend hours helping owners navigate costs and find affordable surgery options, follow up next-day, and comfort terrified clients. Their techs and vets (Adaska, Kelly, Isa, Cheyenne) handle anxious rescues with genuine patience, and the clinic itself uses low lighting and warm colours to reduce stress.

Yet two serious complaints cloud the picture. One owner's kitten nearly died during spay surgery after receiving dangerously high anesthesia doses and attempted intubation while conscious; staff texted rather than called, offered no real apology, and suggested repeating the same protocol. Another felt financially drained then dismissed to a low-cost clinic when her pregnant dog needed ongoing care. The gap between the warm emergency stories and these surgical failures suggests inconsistent protocols or judgement.

Praised for
  • compassionate emergency response
  • patient handling of anxious pets
  • transparent pricing and budget flexibility
  • knowledgeable and detail-oriented staff
  • fear-free facility design
Watch-outs
  • anesthesia complications during surgery
  • perceived financial targeting of clients
  • poor follow-up after adverse events
compassionate-staffknowledgeable-vetgentle-handlingtransparent-pricingclean-facilityresponsive-staffemergency-availability
Best for: Owners of anxious or rescue pets; those seeking transparent pricing and emergency availability; clients needing international travel certification.
Think twice if: Spay/neuter surgery carries documented anesthesia risks; one client reported near-fatal complications with poor follow-up and defensive response from staff.

Strengths

  • Fear-Free certified facility with calming decor and approach
  • Same-day emergency appointments and extended hours
  • Staff actively help clients navigate cost barriers and find affordable options
  • Named vets and techs (Adaska, Kelly, Isa, Cheyenne) consistently praised for gentleness

Worth knowing

  • Dr. Adaska, Dr. Kelly named as gentle and knowledgeable
  • Vet tech Isa noted for patience
  • Vet tech Cheyenne praised for kindness with anxious dogs
  • Staff stayed after closing on Saturday to provide emergency splint change
  • Clinic provides dried beef liver treats in exam room
  • Fear-Free certified with warm-toned paint, low lighting instead of fluorescent
  • One kitten given excessive dexdomitor and other drugs during spay; BP bottomed out, heart stopped, muscle tremors; staff responded via text, offered no apology, suggested retrying same protocol
  • Another client charged full amount for emergency IV and medications then directed to low-cost clinic without ongoing support

What reviews say by service

General Veterinary Care
Praised for thorough, same-day care and compassionate communication; one client felt abandoned mid-crisis despite paying full fees.
Emergency & Urgent Care
Staff spend hours consoling owners, help find affordable surgery, follow up next-day; strong practical and emotional support.
Veterinary Surgery
One kitten suffered near-fatal anesthesia complications (excessive dexdomitor, conscious intubation attempt); staff offered no apology and defensive explanation.
Exotic & Avian Vet
Provided expert guidance for international travel certification (USDA paperwork for Europe); staff proactive and thorough.
Fear-Free / Low-Stress Handling
Fear-Free certified; anxious dogs relax visibly; calm decor and patient handling praised; facility design (low lighting, warm tones) reduces stress.

How it compares

  • Rated 4.7 against a 4.61 average across the 101 veterinary pharmacy businesses listed here.
  • Has more Google reviews than 38% of the businesses in this directory.

How we scored this

How We Rank
Star rating 79
Review volume 88
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
98
4
0
3
0
2
1
1
8

Common questions

Do you have weekend or evening emergency appointments?
Yes. One client brought her dog on a Saturday evening for an emergency splint change; staff stayed after closing to help.
Are you Fear-Free certified?
Yes. The clinic uses low lighting, warm-toned paint, and calm handling techniques. Anxious rescue dogs report reduced stress.
Will you work with me if I have a tight budget?
Staff advertise transparent pricing and say they work with your budget. However, one owner felt charged for every cent she had before being directed elsewhere, suggesting limits to flexibility in some situations.
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Last updated 2026-07-09