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Evans East Animal Hospital

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 1,086 Google reviews · How we rank ›

4.6(1086) 84 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareVeterinary DentistryVeterinary PharmacyVeterinary SurgeryEmergency & Urgent CareExotic & Avian VetSpecialty & Referral Care
Evans East Animal Hospital
Services
General Veterinary Care, Veterinary Dentistry, Veterinary Pharmacy
Reviews
1086

What recent reviews say

Long-standing patients and new clients consistently praise the team's genuine care and professionalism. Doctors like Cole, Lipkin, Trainor, and Gao listen carefully, explain treatment clearly, and follow up personally. Staff greet animals gently and create a calming atmosphere.

Two serious billing and care issues stand out: one client was double-charged for annual exams at a vaccine visit with an unclear refund policy, and another felt misdiagnosed over a month of symptoms that required emergency hospitalization. The latter reviewer also reported delayed responses and staff reluctance to counsel without a paid visit. These are rare but consequential complaints in an otherwise strong profile.

Praised for
  • compassionate, attentive doctors
  • kind, caring staff
  • competent veterinary care
  • accommodating scheduling and quick appointments
  • thorough follow-up and communication
Watch-outs
  • surprise billing and lack of transparency on exam requirements
  • misdiagnosis and poor phone triage
  • slow response to emergencies and follow-up calls
compassionate-staffknowledgeable-vetgentle-handlingfriendly-front-deskskilled-surgeonfollow-up-carepoor-communication
Best for: Pet owners seeking warm, thorough care and willing to travel for continuity of care.
Think twice if: Ask in writing what an exam visit includes before arriving; confirm charges match your voucher or visit reason before leaving.

Strengths

  • Widely praised for genuine, hands-on compassion from multiple named doctors
  • Quick appointment availability and weekend/emergency flexibility
  • Strong follow-up: doctors call before and after procedures
  • Clean facility with polite, accommodating staff

Worth knowing

  • Dr. Cole personally contacted specialty hospitals and coordinated follow-up information for a family whose dog died
  • Vet tech Ezra noted for kindness with anxious dogs
  • Dr. Trainor follows up by phone even after minor appointments
  • Dr. Gao performs diagnostic eye testing on-site
  • Dental surgery coordinated quickly (four-day turnaround mentioned)
  • Hospital sends text and phone updates during treatment
  • One reviewer has been a client for nearly 40 years; another since 1994

What reviews say by service

General Veterinary Care
Multiple reviewers credit doctors with quick diagnosis, thorough exams, and attention to multiple issues per visit.
Veterinary Surgery
Praised for compassionate pre- and post-op communication, reasonable pricing, and pain management. Dental surgery coordinated swiftly.
Veterinary Dentistry
Dental cleaning and extraction praised; staff made extraction less traumatic through attentive aftercare.
Emergency & Urgent Care
One reviewer called it reliable for emergencies and same-day appointments; another felt misdiagnosed during phone triage over a month of serious symptoms, leading to 3-day emergency hospitalization elsewhere.

How it compares

  • Rated 4.6 against a 4.61 average across the 101 veterinary pharmacy businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Rank
Star rating 73
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
918
4
73
3
14
2
15
1
66

Common questions

Do you honor Connect for Care vouchers?
One client reported that a $25 discount for new exams applies, but stated confusion about whether the voucher's up-to-$250 coverage was honored fully when repeat exams were billed. Contact directly to confirm voucher terms before your visit.
How quickly can you schedule dental surgery?
One reviewer's cat was scheduled for tooth extraction within four days of the initial exam, with pain management and aftercare instructions provided immediately.
Do vets call to check in after surgery or hospitalization?
Doctors call or text with updates during treatment and before/after procedures. One recent client reported the practice did not call to check in after a 3-day emergency hospitalization elsewhere, though this may not reflect typical policy.
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Last updated 2026-07-09