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VIDA Veterinary Care - Denver

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 923 Google reviews · How we rank ›

4.3(923) 74 composite score See reviews on Google ✓ Verified
Exotic & Avian VetMobile / House-Call VetGeneral Veterinary CareFear-Free / Low-Stress HandlingSpecialty & Referral CareVeterinary DentistryVeterinary PharmacyVeterinary SurgeryEmergency & Urgent Care
VIDA Veterinary Care - Denver
Services
Exotic & Avian Vet, Mobile / House-Call Vet, General Veterinary Care
Reviews
923

What recent reviews say

Most clients praise the team's genuine care, quick diagnostics, and willingness to follow up after appointments. However, billing practices frustrate some: unexpected urgent-care surcharges, repeated fluid charges without explanation, and other add-ons feel designed to maximize cost rather than address the pet's need. One deeply distressed review alleges the euthanasia process caused unnecessary pain and was dismissed when improvement was requested.

Recent shift: A sharp downward shift emerged in the last 2 days with two one-star reviews citing aggressive billing practices and one deeply distressing euthanasia incident with alleged pain and staff refusal to address concerns. This contrasts sharply with the overwhelmingly positive five-star trend in earlier months.

Praised for
  • compassionate, gentle handling of nervous pets
  • responsive follow-up care
  • weekend and extended hours
  • efficient diagnostics and treatment
  • in-house pharmacy for easy access
Watch-outs
  • hidden urgent-care surcharge (not disclosed upfront)
  • aggressive add-on charges (fluids, anal gland expression)
  • inconsistent vet assignment and poor introductions
  • one serious euthanasia experience with alleged pain and lack of protocol adjustment
compassionate-staffknowledgeable-vetgentle-handlingresponsive-staffclean-facilityemergency-availabilityfollow-up-careoverpricedupsells-servicespoor-communication
Best for: Pet owners who prioritize gentle handling, follow-up care, and weekend availability, especially for anxious animals.
Think twice if: Budget-conscious owners concerned about billing transparency; ask about all costs upfront, especially urgent-care fees and any add-on services recommended.

Strengths

  • Open 7 days with extended hours (7am-7pm)
  • in-house pharmacy for quick medication access
  • strong reputation for compassionate handling and follow-up care
  • quick diagnostic turnaround

Worth knowing

  • Dr. Zappos praised for rapid diagnosis
  • Dr. Gelatt noted for personalized, conservative approach
  • Susan (front desk) mentioned by name for phone courtesy and efficiency
  • Weekend hours 7am-7pm
  • Clean facility and in-house pharmacy
  • One traumatic euthanasia incident with alleged protocol failure and staff dismissal of owner's request for change

What reviews say by service

General Veterinary Care
Efficient, kind care with follow-ups; some report unnecessary procedures and surprise billing.
Emergency & Urgent Care
Quick triage and diagnostics; one severe complaint about euthanasia technique and pain management.
Veterinary Surgery
Clients report positive post-operative recovery support and follow-up communication.
Exotic & Avian Vet
Bunny and guinea pig owners consistently praise staff expertise and gentle handling.
Fear-Free / Low-Stress Handling
Multiple reviews cite calm, reassuring approach to nervous pets and owners.
Veterinary Pharmacy
In-house and online pharmacy praised for convenience and quick medication ordering.

How it compares

  • Rated 4.3 against a 4.58 average across the 92 exotic & avian vet businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Rank
Star rating 54
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
720
4
48
3
18
2
20
1
117

Common questions

Are you open on weekends?
Yes, VIDA is open 7 days a week, 7am-7pm, according to recent reviews.
What is the urgent-care surcharge?
If you book an appointment less than 2 days before the visit, a $30-50 urgent-care fee is added to the visit price. This is not disclosed until after booking.
Do you have an in-house pharmacy?
Yes, VIDA has both an in-house and online pharmacy for convenient medication access.

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Last updated 2026-07-09