Patients consistently praise individual vets like Dr. Brownlee and Dr. Kinneman for patience and genuine care with anxious animals, backed by handwritten follow-up notes and thorough wellness discussions. However, severe diagnostic failures appear in multiple reviews: one dog's mass cell tumor went undetected for years before death, another dog developed cancer after a false-negative cytology result, and communication lapses (texts instead of calls, insensitive messaging after pet loss) left families feeling dismissed. Pricing is frequently flagged as high.
Recent shift: One negative diagnostic case from a year ago and a very recent critical review (2 months ago) about refusal of service. Earlier reviews (2+ years old) are uniformly positive, suggesting potential decline in consistency or a specific pattern of serious diagnostic and customer-service failures emerging.
Most visits deliver unhurried care from staff who treat nervous pets with genuine patience. Dr. Caldwell spends time understanding each animal's needs. Front-desk professionalism lapses occur, especially during emergencies or in-clinic pharmacy interactions; a few reviewers felt pressured into purchases or met dismissive responses when seeking end-of-life appointments.
Owners consistently report exceptional expertise and calm, caring staff who excel at complex eye conditions and surgery. Dr. Julien, Dr. Smith, and the team diagnose cases other vets cannot handle, perform intricate procedures like cataract and eyelid surgery with strong outcomes, and follow up personally. Two reviews note diagnostic limitations or ineffective treatment that left owners disappointed and out of pocket; one owner felt their specialized expectations were not met for a melanoma case. The clinic operates smoothly from intake through recovery, with kind technicians and receptionists who comfort anxious pets. Owners appreciate the relaxed atmosphere, prompt next-day appointments for urgent cases, and clear post-visit instructions. Pricing is described as fair for specialists, though emergency visits can run $242-$450 depending on complexity.
Staff greet anxious pets and their owners with calm patience; vets listen closely and explain options without pushing costly procedures. Appointments come quickly, prices stay fair, and regulars praise the solo veterinarian's diagnostic skill and genuine care across routine and emergency visits. Two serious complaints over 170 reviews describe a confrontation with the owner over unmet promises about accommodation for an anxious dog. The vast majority trust this practice enough to return with multiple pets and recommend it unprompted.
Last updated 2026-07-09