Most visits land soft: vets like Dr. Roberts, Dr. Lewis, and Dr. Jen earn trust by taking time, explaining decisions clearly, and calling back to check on recovery. The euthanasia care is especially praised for dignity and tenderness during a family's hardest moment. But a handful of recent appointments went wrong, with techs showing impatience toward anxious or shelter dogs, skipping the small gestures that calm scared animals. The difference between a five-star visit and a one-star one sometimes comes down to which staff member you draw.
Services span preventive care through surgery and dentistry, with noted strengths in exotic travel prep and surgical outcomes. Pricing rarely comes up in reviews, and those who mention it note no pressure to upsell. The facility draws pets from across Lakewood and has earned the trust of adopters and long-term families alike, though rescue dog owners have occasionally felt their animals weren't handled with the gentleness they needed.
Recent shift: Inconsistent staff performance noted in recent one- and two-star reviews (past 10 months) suggests some turnover or training gaps in handling anxious and rescue animals, in contrast to the historically strong five-star pattern.
Dr. Baye and her team have earned fierce loyalty over decades with genuine care and skill. Reviewers consistently praise transparent pricing, emergency flexibility, and a vet who listens and solves problems without unnecessary procedures.
Most clients experience genuinely caring, skilled veterinarians who take time to listen and remain calm with nervous animals. Dr. Stevenson, Dr. Brown, Dr. Thomas, and techs like Sarah, Allison, Josie, and Fabi earn frequent praise for patience and expertise, especially with complex cases and behavioral issues. A minority report serious price markups (30-40% above competitors) and frustration with a medication refill policy that required an expensive lab panel for ongoing allergy medication. Two isolated complaints mention rudeness and poor service. Boarding includes daily check-in texts. The clinic states Gold Cat Friendly certification.
All reviews are five-star. Reviewers consistently praise Dr. Howard and the staff for their warmth, skill with anxious pets, and genuine care. One reviewer noted low wait times and a calm environment.
Last updated 2026-07-09