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Most visits go smoothly: Dr. Bob and staff (Dana, Natalie) build trust through attentive exams and fair pricing. But two detailed negative reviews describe critical lapses: blood work results not explained before surgery, early kidney disease warning signs missed across multiple visits, and emergency care advice limited to expensive referrals. Front desk interactions also cited as dismissive and unwelcoming.
Dr. Jen Tucci and her team use acupuncture, manipulation, laser, and rehabilitation to help dogs and cats recover from injury and manage chronic pain. Owners report dramatic improvements in mobility and quality of life, even in cases other vets said couldn't improve. Anxious animals become calm here, and the office feels welcoming rather than clinical.
Most clients experience genuinely caring, skilled veterinarians who take time to listen and remain calm with nervous animals. Dr. Stevenson, Dr. Brown, Dr. Thomas, and techs like Sarah, Allison, Josie, and Fabi earn frequent praise for patience and expertise, especially with complex cases and behavioral issues. A minority report serious price markups (30-40% above competitors) and frustration with a medication refill policy that required an expensive lab panel for ongoing allergy medication. Two isolated complaints mention rudeness and poor service. Boarding includes daily check-in texts. The clinic states Gold Cat Friendly certification.
Last updated 2026-07-09