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Pets R Us Aurora

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 282 Google reviews · How we rank ›

4.1(282) 71 composite score See reviews on Google ✓ Verified
Mobile / House-Call VetGeneral Veterinary CareEmergency & Urgent CareExotic & Avian VetSpecialty & Referral Care
Pets R Us Aurora
Services
Mobile / House-Call Vet, General Veterinary Care, Emergency & Urgent Care
Reviews
282

What recent reviews say

Dr. Soliman's surgical work earns strong loyalty from families who appreciate fast access to same-day procedures and reasonable fees. However, the clinic's drop-off-only policy, unreliable phones, and opacity about staffing create real friction for owners who want to consult directly with the vet or see their pet during visits.

Emergency calls often go unanswered, appointments disappear online, and multiple reviewers felt shut out by the practice's inability to talk by phone in real time. The split between surgical praise and operational complaints is sharp and recurs across years of reviews.

Praised for
  • Dr. Soliman's surgical skill and care
  • Compassionate staff and follow-up
  • Quick access to same-day surgery
  • Reasonable surgical costs
Watch-outs
  • No owner access to building or vet
  • Poor phone communication and scheduling
  • Unclear about which vets work on-site
  • Unnecessary procedures and high bills
skilled-surgeoncompassionate-stafffollow-up-carepoor-communicationdifficult-schedulinglong-wait-times
Best for: Pet owners seeking affordable surgical care and willing to accept drop-off appointments without direct vet access.
Think twice if: You need to speak directly to the vet before or during your pet's visit, or prefer phone communication that actually answers. Early morning or emergency calls often go unanswered.

Strengths

  • Dr. Soliman's track record with complex surgical cases
  • Same-day surgery appointments available
  • Post-surgery follow-up calls and support

Worth knowing

  • Dr. Soliman performs oral surgery, spinal surgery, laparoscopic surgery, cancer surgery, and fracture repair
  • Vet Tech Aaliyah mentioned for attentive post-care contact
  • Owner drop-off policy is standard practice here, no exceptions
  • Same-day surgery available for some procedures (e.g., tongue wart removal)
  • Multiple reviews report unanswered phone calls and failed appointment system

What reviews say by service

Veterinary Surgery
Dr. Soliman's surgical skill praised for complex cases (oral, spinal, cancer, fracture repair); one complaint of poorly executed abdominal surgery
General Veterinary Care
Positive for vaccinations and chronic care (kidney distress, anxiety medication); negative experiences with phone access and drop-off policy discourage routine visits
Veterinary Dentistry
Multiple dental surgeries praised for reasonable cost and successful outcomes, including extraction-heavy cases
Emergency & Urgent Care
Same-day emergency slots available but unreliable phone pickup and refusal to see walk-ins without appointments frustrates owners

How it compares

  • Rated 4.1 against a 4.59 average across the 98 emergency & urgent care businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

How we scored this

How We Rank
Star rating 43
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
207
4
10
3
5
2
2
1
58

Common questions

Can I stay in the building or speak to the vet in person?
No. You must drop off your pet and wait in the car or leave; the vet calls you later. All communication happens by phone.
Can I get a same-day surgery appointment?
Yes, in some cases. One reviewer got same-day surgery for a tongue wart removal after a checkup.
What if I call for an emergency and no one answers?
Multiple reviews report unanswered emergency calls and failed phone systems. Early morning calls in particular often go unanswered or reach a fax machine.
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Last updated 2026-07-09