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Park Hill Veterinary Medical Center

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 364 Google reviews · How we rank ›

4.3(364) 74 composite score See reviews on Google ✓ Verified
Mobile / House-Call VetGeneral Veterinary CareFear-Free / Low-Stress HandlingVeterinary DentistryVeterinary PharmacyVeterinary SurgeryEmergency & Urgent CareExotic & Avian VetSpecialty & Referral Care
Park Hill Veterinary Medical Center
Services
Mobile / House-Call Vet, General Veterinary Care, Fear-Free / Low-Stress Handling
Reviews
364

What recent reviews say

Long-term clients praise the staff's warmth and willingness to schedule appointments easily, yet newer and departing patients report high costs, medical negligence on critical cases, hidden fees at checkout, and a pattern of staff turnover that compromises continuity. One veterinarian was noted for rudeness toward clients and staff. The practice claims Fear-Free certification and emergency availability, but reviews reveal delayed care on serious conditions and a frustrating back-office experience that has cost some families their trust.

Recent shift: Complaints escalated sharply in the past six months, with multiple one-star reviews citing critical care delays, unprofessional conduct, and billing deception; five-star reviews tend to come from established clients of 3+ years, while negative reviews cluster among patients of 1–3 years or recent arrivals.

Praised for
  • compassionate care for pets
  • friendly and kind staff
  • easy scheduling and availability
  • transparent approach to costs
Watch-outs
  • inconsistent quality and staff turnover
  • excessive upselling and hidden charges
  • poor communication and delayed results
  • unprofessional behavior from some veterinarians
compassionate-stafffriendly-front-deskdifficult-schedulingoverpricedpoor-communicationupsells-serviceslong-wait-times
Best for: owners with simple preventive care needs who value staff warmth and scheduling ease
Think twice if: your pet has a serious or chronic condition; staff turnover and communication delays have delayed critical diagnoses and treatment

Strengths

  • convenient appointment scheduling
  • friendly reception and front-desk staff
  • established 14+ years in the neighborhood
  • Fear-Free and AAHA accredited

Worth knowing

  • Dr. Margo and Dr. Moon named in complaints of rudeness and medical errors
  • high staff turnover reported across a 3+ year period
  • hidden charges at checkout (blood work and other extras not included in initial estimates)
  • medical records sent incorrectly to other practices multiple times
  • Cytopoint injection mentioned at $150/month; exam fees $95; tooth extraction estimates $1000+; individual visit costs reported at $200-600

What reviews say by service

General Veterinary Care
loyal long-term clients value preventive care, but new clients report excessive testing and upselling.
Veterinary Dentistry
tooth extraction quoted at $1000+; hidden charges applied at checkout for diagnostics not listed in estimate.
Emergency & Urgent Care
critical cases delayed 3+ weeks; communication breakdown on urgent diagnoses reported.
Fear-Free / Low-Stress Handling
staff praised for gentleness with pets; one reviewer noted unnecessary poking and prodding.
Veterinary Pharmacy
Cytopoint sold monthly at $150; reported as part of cost concerns.
Specialty & Referral Care
medical records sent incorrectly multiple times, delaying transfer to other specialists.

How it compares

  • Rated 4.3 against a 4.59 average across the 98 emergency & urgent care businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

How we scored this

How We Rank
Star rating 55
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
276
4
24
3
13
2
12
1
39

Common questions

Can I schedule appointments easily?
Yes. Reviewers report easy scheduling and texting availability with the team, with good appointment openings.
What's the typical cost of a visit?
Exam fees start at $95, but reviewers report individual visits running $200–$600 after diagnostics and recommendations. Tooth extractions start above $1000; hidden charges may be added at checkout.
Are there hidden fees I should know about?
Yes. Several reviewers report blood work, x-rays, and other diagnostics added to bills at checkout after an initial estimate was given, creating surprise charges of $200–$450.
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Last updated 2026-07-09