Denver Veterinarian
Menu
Get quotes

Gentle Touch Animal Hospital

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 867 Google reviews · How we rank ›

4.7(867) 85 composite score See reviews on Google ✓ Verified
General Veterinary CareFear-Free / Low-Stress HandlingVeterinary DentistryVeterinary PharmacyVeterinary SurgeryEmergency & Urgent CareExotic & Avian VetSpecialty & Referral Care
Gentle Touch Animal Hospital
Services
General Veterinary Care, Fear-Free / Low-Stress Handling, Veterinary Dentistry
Reviews
867

What recent reviews say

Gentle Touch has built a loyal following over its 23-year history, with staff who slow down for nervous pets and spend time explaining care. Veterinarians check in regularly, provide referrals, and support families through euthanasia with cards and private comfort rooms. Long-term clients report prices fair relative to quality, though newer clients sometimes cite sticker shock. One detailed complaint alleges past mishandling and poor communication about serious cases, though the business disputes involvement; most recent reviews praise professionalism and compassion across complex medical situations.

The hospital markets itself as Fear Free Certified and AAHA-accredited with services spanning routine wellness to urgent care and surgical procedures. Named staff including Dr. Dunham, Dr. VanKoot, Dr. Drees, Dr. Snyder, and technician Natalie are mentioned by name as patient advocates. Front desk staff provide accurate estimates upfront. Dental cleanings and post-care instructions are detailed. The facility is described as clean and welcoming.

Praised for
  • compassionate and patient staff
  • skilled and attentive veterinarians
  • genuine care for patients and families
  • thorough exams and clear communication
  • emotional support (follow-up calls, condolence cards, comfort rooms)
Watch-outs
  • concerns about transparency and accountability on serious cases
  • some clients report being turned away or discouraged
  • pricing perceived as high by some despite quality care
compassionate-staffknowledgeable-vetgentle-handlingfriendly-front-deskskilled-surgeonfollow-up-carecompassionate-euthanasiatransparent-pricingclean-facilityresponsive-staff
Best for: Families seeking long-term care for anxious or seriously ill pets with staff who slow down and follow up.
Think twice if: One detailed past complaint alleges mishandling of serious cases and poor accountability; read recent reviews carefully if you have complex medical needs.

Strengths

  • Fear Free Certified and AAHA-accredited facility
  • staff named and known to long-term clients
  • emotional support during euthanasia and difficult cases
  • follow-up calls and post-care clarity

Worth knowing

  • Dr. Dunham, Dr. VanKoot, Dr. Drees, Dr. Snyder named as caring practitioners
  • Natalie (vet tech) and Brandon (front desk/tech) regularly praised
  • Comfort room for euthanasia; condolence cards sent after pet loss
  • Pre- and post-care instructions detailed for dental cleanings
  • Accepted emergency cases when other clinics refused; gave medications for critically ill dog
  • Follow-up calls after exams mentioned

What reviews say by service

General Veterinary Care
Thorough exams and wellness care with clear explanation; pricing viewed as fair by long-term clients, high by some new clients.
Emergency & Urgent Care
Accepted urgent cases when others refused; administered medications for critically ill pets; compassionate triage.
Fear-Free / Low-Stress Handling
Staff go at nervous pets' pace; described as accommodating and sweet with rescue pups; matches Fear Free Certified claim.
Veterinary Dentistry
Annual cleanings with detailed pre- and post-care directions; described as thorough and patient.
Veterinary Surgery
Surgical procedures offered; no detailed praise or complaint in reviews provided.
Specialty & Referral Care
Provided referrals and managed complex cases like anemia; attentive communication during difficult medical journeys.

How it compares

  • Rated 4.7 against a 4.61 average across the 101 veterinary pharmacy businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

How We Rank
Star rating 80
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
771
4
29
3
8
2
11
1
48

Common questions

Do they take walk-in emergencies?
They accepted an emergency case when other clinics refused. Hours and current emergency policy available by phone.
What happens during pet euthanasia?
They use a private comfort room, allow unlimited time, and send a condolence card afterward.
How long have they been in business?
The business claims 23 years of operation, since 2000.
Request a quote

Similar veterinarians nearby

A to Z Home Vet Care
78

A to Z Home Vet Care

4.8(60)✓ VerifiedPublishes prices

Most visits happen in your home, reducing stress for anxious or previously traumatized pets. Dr. Zayas and Aspen read pet body language carefully and explain what they find. They remember details about your animals between visits and stay in touch after appointments. One complaint alleged a missed flea diagnosis with a pushed allergy treatment, though 56 other five-star reviews praise their knowledge and care. Pricing runs $250 for a consultation, with vaccines and procedures at standard clinic rates. The team serves the Denver metro area including Arvada, Aurora, and Castle Rock.

Mobile / House-Call VetGeneral Veterinary Care
View profile
VCA Southeast Area Animal Hospital
81

VCA Southeast Area Animal Hospital

4.5(342)✓ Verified

VCA Southeast wins reviewers over with compassionate, knowledgeable veterinarians (Dr. Ryan, Dr. Crawford, Dr. Belen named) and warm staff who remember pet histories and handle difficult diagnoses with care. Several report returning despite having closer alternatives. Wait times exceed an hour even for routine visits, and two reviewers had serious friction over billing disputes and inconsistent dental diagnoses.

General Veterinary CareSpecialty & Referral CareVeterinary Surgery
View profile
Exotic Pet Vets (Denver)
88

Exotic Pet Vets (Denver)

4.8(521)✓ Verified

Staff, doctors, and technicians consistently impress owners with expertise across exotic species. Appointments involve real time with the animal; Dr. Ruoff, Dr. Lykins, Dr. Guerrera, and Dr. Fitzgerald earn repeated praise for surgical skill and attentiveness. The clinic handles urgent rescues on short notice and offers Cherry financing when costs spike. Owners note transparent checkout and willingness to teach medication techniques in the lobby. Wait times can run long, and one recent complaint points to a medication refill denied despite prior diagnosis and established treatment, prompting concern about continuity of pain management. Two owners also reported exam details withheld until a treatment plan was presented. Emergency slots and broad service depth (surgery, imaging, boarding, pharmacy on-site) remain defining strengths.

Exotic & Avian VetGeneral Veterinary CareVeterinary Surgery
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-09