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Chewy Vet Care 9+Co

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 272 Google reviews · How we rank ›

4.8(272) 86 composite score See reviews on Google ✓ Verified
General Veterinary CareVeterinary DentistryVeterinary PharmacyVeterinary Surgery
Chewy Vet Care 9+Co
Services
General Veterinary Care, Veterinary Dentistry, Veterinary Pharmacy
Reviews
272

What recent reviews say

Most visits feel stress-free and personal. Reviewers consistently praise Dr. Johnson, Dr. Robb, and Dr. Todd for treating anxious and reactive pets with calm confidence, explaining options step-by-step, and asking questions like a partner rather than a corporation. The Chewy app integration and polaroid wall of patients past add warmth.

Pricing stands out as a friction point. Several mention the clinic is expensive, with surprise charges and a healthcare plan that layers fees. One detailed complaint alleged insufficient medication guidance (gabapentin side effects), slow response times to health concerns, and dismissive front-desk communication; the business reimbursed that visit, but the incident underscores higher stakes when cost barriers and communication gaps collide.

Praised for
  • compassionate, gentle handling
  • knowledgeable vets who communicate clearly
  • friendly, attentive front desk and staff
  • fast appointment availability
  • thorough aftercare and follow-up
Watch-outs
  • expensive services
  • surprise fees and unexpected charges
  • slow communication response (except to complaints)
  • medication side effects not disclosed upfront
compassionate-staffknowledgeable-vetgentle-handlingfriendly-front-deskoverpricedresponsive-staffpoor-communication
Best for: Pet owners seeking calm, judgement-free vet care and willing to pay more for transparency and staff warmth.
Think twice if: Cost and response time matter to you; one review details unresolved health concerns amid high bills and slow replies.

Strengths

  • staff know pets by name and remember history
  • vets explain costs and options before proceeding
  • same-day or quick appointment slots
  • aftercare summaries are written and personal

Worth knowing

  • Dr. Johnson, Dr. Robb, Dr. Todd named as standout vets
  • Staff members Amanda, Shannon, Yesi, Sara, Jess, Tess, Maddie mentioned by name
  • Polaroid wall displays past and current patient photos
  • Chewy app and pet portal allow one-stop record and appointment access
  • One dog with vet reactivity had previous injury at another clinic (Vetco); received compassionate handling here
  • Healthcare plan offered but noted as leading to surprise fees in one review

What reviews say by service

General Veterinary Care
Routine exams praised for thorough, gentle approach and clear communication; one complaint of slow response to behavioral health concerns.
Veterinary Dentistry
No review text directly addresses dental services.
Veterinary Pharmacy
Medication dispensed; one review flagged side-effect warnings not given upfront for gabapentin.
Veterinary Surgery
No review text directly addresses surgery.

How it compares

  • Rated 4.8 against a 4.59 average across the 165 general veterinary care businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

How we scored this

How We Rank
Star rating 85
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
254
4
4
3
2
2
1
1
11

Common questions

Can I get a same-day or quick appointment?
Yes. One reviewer noted being able to get in quickly, and another appreciated fast access despite bringing a dog with vet reactivity.
Does the clinic have a pet records system?
Yes. The Chewy app and pet portal keep your pet's full health history, visit notes, and appointments in one place.
Will the vet explain costs upfront?
Most reviews confirm vets explain treatment options and their costs before proceeding. One review warned that surprise fees can arise through the healthcare plan.
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Last updated 2026-07-09