Dr. Brown and staff earn consistent praise for genuine care, avoiding unnecessary diagnostics, and reasonable costs. Multiple reviewers mention staying loyal for years, and staff take time explaining diagnoses and home care. The main friction points are a rude receptionist encounter and one difficult euthanasia decision case that left a client feeling judged.
Reviewers consistently praise Dr. Vernon and the oncology team for skilled cancer care, clear communication, and genuine compassion throughout treatment and end-of-life decisions. Their emergency department is noted as knowledgeable and attentive, with notably efficient scheduling despite complex cases.
Reviewers consistently report feeling that their pets are in genuinely caring hands here. Staff greet you by name, call the next day to check on recovery, and take time with nervous animals rather than rushing through appointments. The doctors are known for honest second opinions that sometimes spare pets unnecessary surgery. Dr. Graf, Dr. Wood, and Dr. Charlie earn repeated praise for their patience and knowledge. Receptionists like Amaya and Drake (a tech) go beyond standard care. Pricing is transparent and reasonable; owners report the practice helps find affordable pharmacy options and works within budgets without pushing unnecessary treatments.
Staff and veterinarians earn consistent praise for patience, kindness, and genuine care. Reviewers report thorough exams, clear explanations, and special attention to anxious pets. One long-term client switched providers over medication management communication failures, citing lack of transparency about process changes and unclear future planning. Dr. Brown, Dr. Kaplan, Dr. Pansiera, and Dr. Diaz are named. Services mentioned include shot updates, tooth extractions, orthopedic needs, and wellness exams. Reviewers value the team's willingness to research options and call with recommendations.
Last updated 2026-07-09