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Banfield Pet Hospital

Updated 2026-07-09 · 1,137 reviewed · 177 listed · Scored from 459 Google reviews · How we rank ›

3.8(459) 65 composite score See reviews on Google ✓ Verified
General Veterinary CareEmergency & Urgent CareExotic & Avian VetSpecialty & Referral Care
Banfield Pet Hospital
Services
General Veterinary Care, Emergency & Urgent Care, Exotic & Avian Vet
Reviews
459

What recent reviews say

When things go well, patients see attentive vets like Dr. Barnhart who listen and coordinate thoughtful care. But reviews split sharply: many find prices high relative to outcomes, scheduling difficult despite drop-off options, and wait times excessive. A handful of serious complaints mention missed diagnoses (masses not caught on X-rays, unnecessary imaging recommended) and wellness plan confusion, which reviewers felt masked upsells. Staff warmth and individual technicians (particularly in grooming) earn consistent praise across visits.

The business operates seven days and markets preventive packages, surgery, and in-house diagnostics, yet reviews suggest inconsistent quality in execution and persistent frustration with how wellness plans are explained. Loyal clients who found the right vet stay, but many leave citing better local alternatives and the wear of feeling like "just a number."

Recent shift: Sentiment has not visibly shifted in the recent reviews (last month to three months); complaints about wait times, diagnostic concern, and wellness plan confusion persist alongside praise for individual staff members. No clear improvement or deterioration trend noted.

Praised for
  • knowledgeable and compassionate vets
  • friendly and welcoming staff
  • convenient scheduling when available
  • specialized staff (grooming technician Taryn)
Watch-outs
  • long wait times and scheduling delays
  • diagnostic misses with serious consequences
  • wellness plans upsell pressure and overpricing
  • inconsistent vet assignments across visits
compassionate-staffknowledgeable-vetlong-wait-timesoverpricedpoor-communicationrushed-appointmentsupsells-servicesdifficult-scheduling
Best for: Pet owners seeking convenient weekend/evening access and in-house diagnostics willing to verify treatment plans elsewhere.
Think twice if: You prioritize diagnostic accuracy, consistent single-vet relationships, or value pricing; recent reviews report missed diagnoses, rotating vets, and pricing friction even with wellness plans.

Strengths

  • Operates 7 days weekly for access
  • In-house laboratory and digital X-ray equipment
  • Grooming services with specialized staff
  • Wellness plans available (though disputed in value)

Worth knowing

  • Dr. Barnhart praised for thoroughness and listening
  • Taryn (grooming technician) noted for gentle handling
  • Wellness plan commonly described as expensive or confusing
  • One reviewer reported missed masses on X-ray leading to delayed diagnosis and pet death
  • Drop-off appointments required due to wait times, noted as stressful for pets

What reviews say by service

General Veterinary Care
Preventive exams and vaccinations praised when staff attentive, but inconsistent outcomes and high costs sour some experiences.
Veterinary Surgery
Spaying offered but reviewers report pricing significantly above local alternatives.
Emergency & Urgent Care
Not truly emergency-focused; one reviewer turned to outside emergency vet for urgent diagnostic accuracy.
Exotic & Avian Vet
Skin/coat and rash treatment mentioned positively (cat rash case), but evidence limited to one review.

How it compares

  • Rated 3.8 against a 4.59 average across the 98 emergency & urgent care businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

How we scored this

How We Rank
Star rating 23
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
256
4
66
3
33
2
19
1
85

Common questions

Are weekend and evening appointments available?
Yes, Banfield lists seven days of opening hours. However, reviewers note wait times often require drop-off appointments rather than same-day in-room visits.
Do wellness plans save money?
Plans are marketed as reasonably priced by some reviewers, but others report they funnel you into full-price services and don't cover what they claim, including imaging costs.
Can I see the same vet each visit?
Not consistently; reviewers frequently mention seeing different vets at each appointment, which they found frustrating for continuity of care.

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Last updated 2026-07-09